Innovation School MDes Design Innovation & Service Design

Yingzhi Ouyang

Yingzhi Ouyang is a creative and ambitious service designer with strong passion for innovation industry. She studied German language and literature and then moved on to service design in the graduate stage, with a good command of German, English, and Chinese. She had diverse working experience in various industries in China and UK, such as human resources consultancy, internet design, exhibition design, etc. She has a great passion for design and is looking forward to a long career in the design field.

Olivia's web

Collaborative Work
Mystery mushroom

In the Covid pandemic, working remotely has become a challenge that many people experienced. In the remote team, members face the challenge of dealing with a lack of everyday face-to-face communication. They miss out on the informal daily interactions that co-located teams take for granted. It’s hard to stay connected and build trust with each other. The situation can get even worse with a multicultural team. Cultural differences, time zones, and language barriers made it even more challenging to stay on the same page and work efficiently. And for new employees, there is one more tough task: build a network from scratch.

In this project, I collected more than ten remote intercultural stories through secondary research, interviews, observation, and co-design workshop. Based on the research, I grab a pain point in a remote multicultural team: the informal social space disappearing in the online work environment. It is hard for the newcomer to build a stable network with other online teammates. Hence I designed a virtual community with open resources to engage people deeply in interacting with each other in a virtual leisure space.


storyboard cover-02



mockup image blank screen computer,cell phone with white backgro

stage3 2.5D 效果图2

Mystery mushroom

Currently, there is a problem of low economic benefit in woodland, and the commercial value of thinning wood is not high, which aggravates the problem. At the same time, the publicity of woodland is not enough, people do not know about woodland, and have few opportunities to go to woodland.



The project examines the thinning process and the use of thinning products in detail, and the results show that thinning is a common behavior and the value of thinning products was limited. At the same time, we also conducted in-depth interviews with users and learned that they had a certain yearning for woodland, but they didn’t know much about woodland, so they didn’t take action.



The proposal is to build a forest experience box in the city, and at the same time, consumers can have the blind box made of wood chips from thinning wood, which can increase the economic benefits of woodland while publicizing woodland.