Innovation School MDes Design Innovation & Service Design

Aditya Patil (He/Him)

I am a Service Designer with four years of UX design experience working in different sectors like fin-tech, ed-tech, e-commerce, OTT and Telecommunication. I completed my Masters in Service Design specialising in research methodologies, ideation and prototyping. I am always motivated to identify the problems through user research and use design thinking to solve the problem through collaboration. I have good research and communication skills.

Personal Website
Education for the Deprived
Empowering the Patients
Circular Economy

Collaborative Works
Circular Fashion Box
Empowering Patient-led Rehabilitation

Education for the Deprived

Education has always been a critical element for a nation’s development, whether it comes to research, upgrading skills and ending the socio-economic divide. However, the education system has been affected due to recent events like a pandemic, Brexit, gender inequality and social inequality. There are an endless set of problems arising, which also brings opportunities for the designers.

The current education system is a result of combined a set of events from the past, whether it is the renaissance, industrial revolution, world war and pandemic. The system keeps evolving based on the events happening in the present. Education has evolved from being a prestige to a necessity.

However, looking at the current scenarios, underprivileged communities do not have access to proper educational infrastructure. Which affects dropouts at the school level and unemployment; this adds up to the socio-economic divide.

When I specifically looked into the Scottish education system, I found out various problems within the system. The government of Scotland is trying to curb this problem with the help of the Scottish Qualifications Authority and Education Scotland by bringing in programs like widening access, scholarships and much more.

Deprived areas of Glasgow

Comparision between highest deprived and lowest deprived areas

Service blueprint



Empowering the Patients

NHS has been the first health service project that I have got to work on. Personally, it was a mammoth task as a designer to understand the operations of the health sector. NHS comprises of many stakeholders viz. Doctors, nurses, admins, therapists, pharmacists, health officers, directors, carers and patients. Every stakeholder plays a crucial part in the system, and their main goal is to achieve the healthiest life possible for the patient or service user.

NHS Ayrshire and Arran comprise various hospitals, community hospitals and rehabilitation centre. Douglas Grant Rehabilitation centre (DGRC), a part of the NHS Ayrshire and Arran Neurological Rehabilitation Service, has provided services for neurological diseases. We had to look into the current service offering of the DGRC and analyse the shortcomings in the offered services from the key stakeholders’ perspective.

Affinity Map

Ecosystem Map

Engagament tool


Ideation & sketching


Prototype testing

Circular Economy

The raw material is a primary material used to produce goods, finished products, energy or intermediate materials that are feedstock for future finished products. They are of two types, viz. Primary and secondary. Primary raw materials are naturally occurring substances that have not been subjected to chemical changes after being recovered. Secondary materials are waste materials that have been recycled and injected back into use as productive material. The concept of bringing the waste material back into the loop to create new products and goods is called a circular model.

The Ellen Macarthur Foundation defines a circular model as a systemic approach to economic development designed to benefit businesses, society, and the environment. It entails gradually decoupling economic activity from the consumption of finite resources and designing waste out of the system. Underpinned by a transition to renewable energy sources, the circular model builds economic, natural, and social capital. It is based on three principles:

  • Design out waste and pollution
  • Keep products and materials in use
  • Regenerate natural systems

Reverse Logistics

Relation Between Circular Economy and Reverse Logistics

Reverse Supply Chain

System Map

Circular Fashion Box

The desire to accumulate wealth is instinctive to all animals regardless of species. We do this to signify dominance, desirability, and even self fulfillment. As humans we are not above this primal instinct and in fact have cultivated it into our very own cultural fabric. To distinguish ourselves from our consumption is now nearly impossible… but the evidence is undeniable that our consumer behaviours are having a truly detrimental effect on our climate and futures. With this project we look to leverage a reimagined service model that invokes long term behaviour change and new relationships with our consumer nature. People will continue to “shop” but can we make how they shop and what they buy more ethical and socially sustainable.

This project introduces a circular economics service model that makes encourages consumers to “wear the original” and trade in for “new pieces”. This keeps societies consumptive nature in consideration while moving to a more sustainable mindset and diminishing the idea of independent ownership and waste while retaining the desired usability, convenience and price of faster fashion models.

This was a collaborative project and was submitted for this year’s RSA Student Design Awards.

Project Title

Solution Title




Solution & Storytelling

Regenerative model

Paper Prototype

Wireframe of digital system

Empowering Patient-led Rehabilitation

A live project with a Scottish partner organization to re-evaluate the services provided for Neurological Rehabilitation at a local treatment facility. It became clear by speaking with patients, family members, and practitioners that patient recovery must be patient lead for long term success. But the question of how to empower patients while they undergo critical and vulnerable treatment was a delicate balance of empathy and aspiration. We identified user persona types based on our research and were able to roleplay the various barriers and motivations felt by our stakeholders. The final outcome was centered around empowering practitioners with better tools for earnestly engaging with patients and understanding the unique needs, wants, and desires of each individual; resulting in a bespoke and co-created treatment plan in which the patient feels in control of their progress and has full transparency of their experience within the healthcare system.


Engagement tools for practitioner and patient co-creation of bespoke recovery plans.

Initial Research and Participant Recruitment

Leveraging social media communities for remote digital projects was invaluable.

Ecosystem Map - Spheres of Influence

Stakeholder Pathways

Thematic Analysis

Group Ideation Session

Working mostly remotely during this project, we took sunny days as opportunity to safely meet outdoors, connect in person, and have an ideation/sketching session.

NHS 4 - Sketches

Affinity Mapping

Tool Testing and Iterating

Storyboarding through roleplay